Data Controller

Co'couture A/S
CVR: 43065742
Værkstedsvej 11
6000 Kolding, Denmark
E-mail: shop@cocouture.dk

 

 

Collection of personal data

We always inform you when we collect personal data. This may include:

- Name, address, phone number, and email
- Information about your purchases and interactions with us
- Browser and device information, IP address, and user behaviour via cookies
- Comments and interactions on social media

 

You provide information in the following situations:

- When making a purchase on cocouture.com
- When subscribing to our newsletter
- When participating in competitions or events

 

We store your information centrally to avoid duplicate communication and to reuse data in connection with your purchases and interactions.

 

 

Use of personal data

We use your personal data for the following purposes:

- Order processing, returns, and complaints
- Subscription and distribution of newsletters
- Administration of customer profiles or customer clubs
- Participation in competitions
- Targeted marketing campaigns
- Customer service and support
- Statistics and product development
- Optimisation of our webshop and services

 

All marketing is only carried out with your explicit consent, unless otherwise permitted by applicable law.

 

We use user statistics and analyse navigation on our webshop to improve content and functionality.

 

 

Sharing of personal data

We only share your personal data with:

- Payment providers and shipping companies in connection with order processing
- Authorities, where required by law (e.g. in cases of suspected fraud)
- Third parties in connection with restructuring or sale of the company
- Selected data processors acting on our behalf (e.g. marketing partners)

 

All partners are subject to data processing agreements and act in accordance with our instructions. We do not sell your personal data to third parties.

 

 

Storage and deletion

We store your personal data only for as long as necessary for the purposes stated, or as required by law. Data may be retained for a longer period in anonymised form for statistical purposes.

 

 

Transfer to third countries

We may transfer personal data outside the EU/EEA, but only to countries with an adequate level of protection or based on standard contractual clauses approved by the European Commission.

 

 

Security

We protect your personal data against unauthorised access, loss, and misuse through appropriate technical and organisational security measures. Our procedures and systems are continuously updated to ensure a high level of data security.

 

 

Your rights

You have the right to:

- Access your personal data and request corrections
- Request deletion or restriction of processing
- Data portability
- Withdraw your consent at any time
- Lodge a complaint with the Danish Data Protection Agency (www.datatilsynet.dk)

 

To exercise your rights, please contact us at shop@cocouture.dk.

 

 

Links to other websites

Our webshop may contain links to other websites. We recommend that you read their privacy policies, as we are not responsible for their content or practices.

 

 

Complaints procedure

If you wish to complain about our processing of your personal data, you can contact us directly or submit a complaint to:

The Danish Data Protection Agency
Borgergade 28, 5th floor
1300 Copenhagen K
www.datatilsynet.dk

 

We aim to respond to all enquiries as quickly and professionally as possible.